1. Introduction & Definitions
Welcome to 33bed. This Privacy Policy ("Policy") describes how 33bed ("we", "our") collects, uses, stores, and protects your personal information. This Policy applies whenever you use our website or app.
In this Policy, "personal information" refers to any data that can directly or indirectly identify you — such as your name, email, phone number, date of birth, financial details, and similar information.
2. What Data We Collect
33bed collects only the information necessary to provide services, ensure security, and meet legal obligations. We never ask for data that is unnecessary or excessive.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID | Account Verification & Age Check |
| Contact Information | Email, phone number | Account Registration & Support |
| Financial Information | BKash/Nagad number, transaction history | Deposit & Withdrawal Processing |
| Device Information | IP address, browser type, OS | Security & Fraud Prevention |
| Usage Data | Game history, session time | Service Improvement & Responsible Gaming |
| Cookie Information | Session cookies, preference cookies | Improving the User Experience |
3. How Your Data Is Used
33bed uses your information only for the purposes listed below. We never use your data for anything else without your consent.
Service Delivery: Your information is required for account creation, login, deposits, withdrawals, and game access.
Identity Verification: Your identity is verified to prevent underage access and protect against fraud.
Customer Support: Your information is used to resolve issues quickly when you contact our support team.
Security & Fraud Prevention: Used to detect suspicious activity and maintain platform security.
Legal Obligations: Data may be disclosed in compliance with lawful requests from government or regulatory authorities.
Service Improvement: Used for analytics to improve the user experience and promote responsible gaming.
4. Who Your Data Is Shared With
33bed never sells or transfers your personal information to advertisers or marketing firms. In limited cases, data may be shared with trusted third parties — strictly for service delivery and under rigorous confidentiality agreements.
- Payment Processors: Payment providers such as bKash, Nagad, and Rocket receive only the minimum data needed to complete transactions.
- Game Software Providers: Game servers receive only the session data strictly necessary to run the game.
- Law Enforcement: Data disclosure is mandatory where required by a valid court order or government directive.
- Audit & Compliance: Limited data may be shared when required for regulatory audits.
5. Cookie Policy
33bed uses several types of cookies. Cookies are small text files stored on your device that help improve your browsing experience.
Types of Cookies We Use
- Essential Cookies: Essential for maintaining login sessions and platform security. These cannot be disabled.
- Functional Cookies: Used to remember your language preference and game settings.
- Analytics Cookies: Helps us understand which pages are visited most and by how many users.
- Security Cookies: Used to detect fraud and unauthorized access.
You can disable non-essential cookies at any time through your browser settings. Please note that some platform features may not function as a result.
6. How Long Your Data Is Retained
33bed retains your information only for as long as necessary. Your data is kept while your account remains active. Even after account closure, certain information may be retained for up to 5 years to meet legal obligations.
- Transaction records: 5 years (financial and legal compliance requirements).
- Identity verification documents: up to 2 years after account closure.
- Game logs and session data: 12 months.
- Cookie data: cleared at the end of a session or within a maximum of 90 days.
7. Security Measures
33bed protects your data with multiple industry-standard security layers. Our systems undergo regular security audits.
- SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
- Two-Factor Authentication (2FA): An additional security layer is available to enable on your account.
- Firewall & DDoS Protection: Advanced security measures are maintained at the server level.
- Regular Audits: Third-party security experts regularly audit our systems.
- Staff Training: All 33bed staff are trained in data privacy and are bound by confidentiality agreements.
8. Your Rights
Under 33bed's Privacy Policy, you hold the following rights over your personal data. To exercise any of these rights, please contact our support team.
You have the right to know what information we hold about you.
You can request corrections to any inaccurate or outdated information.
You may request deletion of your data where there is no legal obligation to retain it.
You can request that your data be used only for specific purposes.
You have the right to receive your data in a readable, portable format.
You can object to the processing of your data in certain circumstances.
9. Protection of Minors' Information
33bed does not collect information from anyone under 18 or allow them to use the platform. Age is verified at registration. If we become aware that a minor's data has been collected inadvertently, it will be deleted immediately.
10. Policy Changes
33bed reserves the right to update this Privacy Policy at any time. For significant changes, we will notify you by email or via an in-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated policy.
11. Contact Us
For any questions, complaints, or requests to exercise your rights under this Privacy Policy, please contact us:
Click the live chat icon on any page of the platform. Bengali-language support is available 24 hours a day.
We will respond to privacy requests within a maximum of 30 days. Complex requests may take additional time, but we will keep you informed.